Shipping policy
Last Updated: 1/05/2026
At Aura of Haya, we aim to deliver your orders quickly and reliably across Pakistan.
1. Order Processing Time
- All orders are processed within 1–3 business days.
- Orders are not processed or shipped on Sundays or public holidays.
- During peak seasons or sales, processing may take slightly longer.
2. Delivery Time
- Estimated delivery time is 3–7 business days after dispatch.
- Delivery timelines may vary depending on your location.
3. Shipping Charges
- Shipping charges will be calculated at checkout.
- We may offer free shipping on selected orders or promotions.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via SMS or email.
- You can track your order through the courier service provided.
5. Cash on Delivery (COD)
- We offer Cash on Delivery (COD) across Pakistan.
- Please ensure you provide an accurate phone number and address.
- Our team may contact you to confirm your order before dispatch.
6. Failed Deliveries
- If you are unavailable at the time of delivery:
- The courier may attempt delivery again.
- If the order is returned to us, re-shipping charges may apply.
7. Incorrect Address
- Customers are responsible for providing correct shipping details.
- Aura of Haya is not responsible for delays or losses due to incorrect addresses.
8. Delays
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Courier issues
- Public holidays or unforeseen circumstances
We appreciate your patience in such situations.
9. International Shipping
- Currently, we do not offer international shipping.
10. Contact Us
If you have any questions about your shipment:
- Email: auraofhayaa@gmail.com
- Phone/WhatsApp: +923258168758